• English

Go to website

Social Accounts

• Manage Social Accounts

  Socialwidget supports displaying Instagram feeds to any page in your store through your account Instagram Personal Account and Instagram Business Account are both options in using Socialwidget. To switch your account to Instagram Business account, please: Go to instagram.com and click Switch from the personal account Connect Instagram Business account to your Facebook pageSome readers

• How to add new Instagram Personal/ Business Account to Socialwidget

  The procedure for adding your account When you first start the app, it automatically logged in with your Personal Instagram account. If you select Personal Instagram account in the Socialwidget app, your Instagram Business account can be seen as a Personal account. However, once you click Add account and opt to connect Business account, it will not work with Personal Instagram account. A. Instagram Personal account Choose Account button Choose Add account ChooseSome readers

• The difference between Instagram Business account and Instagram Personal account

  There are two account concepts defined at Instagram that are personal accounts and business accounts Instagram Personal account Personal account is a basic account when you first sign up to Instagram. Users can sell products on Personal accounts but they can not run ads or join Instagram Shop. Instagram Business account Instagram Business account is a higher level account which gives you access to [a variety of tooSome readers

• How to connect your Instagram Business account and Instagram Personal account to our app

  What is the difference between an Instagram Business account and Instagram Personal account?Very popular

• How to get a new access token for Instagram

  In some special cases, the Instagram access token expires and prevents image auto-update. We will guide you to get a new access token so the auto-update can run smoothly. Very popular

Manage Media Source

• Create new Media Source using Instagram Hashtag

  With Hashtag, you can crawl media that uses a specific hashtag Choose Add new Choose Instagram Business Choose Hashtag Enter the name of hahstag Give a name for your Media Source In Setting section There is an option of: Recent media - the media posted most recently and Top media - the media that receives the most engagement Click Preview toSome readers

• Manage Media Source

  Sync status Once there are fresh updated posts on Instagram, your media will need syncing in Media Source. There are two options of Auto-sync and Start sync: Auto-sync Support to sync your media source automatically. There are 3 period times: Weekly, Daily, 6-hour. Start sync Manually sync your media source once you need to update your feed. ![](https://storage.crisp.cSome readers

• Create new Media Source using Business Discovery

  Crawl media from other Instagram Business accounts Choose Add new Choose Instagram Business Choose Custom Enter Profile name Give a name for your Media Source Here is an example of official brand account - ZARA If you meet any issue while trying to fix these errors, do noSome readers

• Create new Media Source using Instagram Personal Account

  Crawl media from your own Instagram Personal account Choose Add new Choose Profile Give a name for your Media Source You can also choose Add Personal account at this step if you do not require your current account If you meet any issue while trying to fix these errors, do not hesitate to drop us a message in the live chat or email us at support@socialhead.io. We wouSome readers

• Create new Media Source using Instagram Business Account

  Crawl media from your own Instagram Business account Choose Add new Choose Instagram Business Choose Profile Give a name for your Media Source If you meet any issue while trying to fix these errors, do not hesitate to drop us a message in the live chat or email uFew readers

• What is a Media Source and how to create one in our app

  Media Source is a place that contains all your Instagram accounts (you can connect two types of account including Personal account and Business account). Very popular

Manage Gallery

• Create a new Gallery

  Gallery will crawl media from Media Source There are two options to create a new widget: From your Media Source From Scratch Choose Add new Enter Name of this gallery Choose media sourceSome readers

• Manage Galleries

  Pin a media This function supports rearranging the order of your media. Choose Gallery Hover the mouse over the media Click on Pin icon Click Save Click Pin icon again if you would like to unpin your media Choose Pin tab to see which media is pinned ![](https://storage.crisp.chat/useSome readers

• What is a Gallery and how to create one in our app

  After creating a Media Source, the next step is to make a Gallery to choose what to display on your store. What is a Gallery? Gallery holds all the media (images, videos and carousels) that our app crawls from your account(s) in Media Source.Very popular

Widget types and settings

• Add CTA buttons to Widget

  CTA button supports converting your visitors to buyers 1. How to create CTA buttons Firstlt, you will need to complete tagging your products on the Gallery before customizing in this feature. Then, simply: Choose Widget tab and click Edit Choose NextSome readers

• Install Widget on Shopify store

  It is a function for you to decide to set up the widget where you want to place on the website Auto install Choose Page: to setup your widget on available page Choose At top or At bottom: to setup your widget's position on existing pages Choose Custom and Select element and Insert: to customize your widget's position on these pages Manual install by widget code **CSome readers

• Widget templates

  There are 9 Widget templates for Desktop version and 6 Widget templates for Mobile version. Choose Widget Choose Widget template on both Desktop and Mobile version If you meet any issue while trying to fix these errors, do not hesitate to drop us a message in the live chat or email us at support@socialhead.io. We would love to helpSome readers

• Create a new Widget

  Crawl media from Gallery There are two options to create a new widget: From your Gallery From Scratch Choose Add new Enter Widget name Choose Gallery source and Widget template Customize widget and Install widget ![](Some readers

• Change Popup settings in Widget

  Cutomize the popup effects to see how and where your customers will be led to when clicking on a post Open Popup: popup post after clicking Open Instagram: redirect to your Instagram page None: no popup and redirect function after clicking Enable user profile: supports redirect to your Instagram page after clicking profile name **Enable Caption, Date of post, Like and CommenSome readers

• Change Heading of Widget

  Customize the widget's heading to match the style of your page. Basic Edit or Disable the Tittle and Description of the heading Double-click: to edit the content and adjust the format text Add Emoji into inline editor More emoji, more vibes 😍 Let's choose appropriate emoji for your inline eSome readers

• Change Layout of widget

  Based on Widget template, there are approriate layout settings. General functions: Padding, **Border **and Margin: supports adjusting image's size and wideget's position Max-width: supports your widget's automated alignment with other elements on your website without having to adjust manually Choose image: supports setting a background image for your widget With Basic Grid and No Gutter templates No. of columns and No. of rows: supports adjusting to makeSome readers

• Manage Widgets

  Edit/ Pause/ Duplicate/ Delete a Widget Click on Ellipsis (...) below Action Click on the option suits your need Change Gallery from the activated widget Click Widget tab Choose Gallery If you meet any issue whileSome readers

• Preview Widget before publishing

  Preview your page to see how the widget performs before being published Choose Widget tab Click the Ellipsis mark (...) icon Choose Preview If you meet any issue while trying to fix these errors, do not hesitate to drop us a message in the live chat or email us at support@socialhead.io. We would love to help youFew readers

• Change Item settings in Widget

  Customize the hover effect Enable hover effect: allows your customers to see your Caption, Date of post, Like and Comment counts when hovering on a picture Background section: supports adjusting the Color and Opacity of the hover's background Content section: supports changing the format of your text with Color, Position, Size, Weight ![](https://storage.crisp.chat/users/helpdesk/website/ab8a6f89b0a19000/image_cyxjvb.pFew readers

• Custom the position, heading title and style of your Instagram feed to match your store's theme

  We are moving to Shopify's embedded app for your best experience. To manage the app, please go to your Shopify Admin → Apps → Search Instagram Feed, Story & TikTok → Tap Pin to your navigation to make it tick with this homepage, and you don't need to search every time accessing it. Kindly click HERE to refer more detailed instructions. After [connecting your Instagram account](htVery popular

• How to create TikTok feed in Socialwidget

  Tiktok profile - new outstanding feature from Socialwidget TikTok Profile is released to enable users to create widgets of TikTok videos and showcase them on your Shopify storefront Kindly ensure that you are on the Socialwidget Pricing Plan before applying the Tiktok feed. Connect TikTok profile Choose Account Choose Add account Choose Tiktok and Connect your account ![](https://storage.crisp.chat/usSome readers

• How to create Instagram Creative Feed

  Instagram Creative Feed provides you with an experience by utilizing available designed widget layouts that suit your style. Kindly ensure that you are on the Socialwidget Pricing Plan before applying the Instagram Creative feed. How to create a new Instagram Creative Feed Create Media source Choose Media source tab and Add new Source Choose Instagram Personal or Instagram Business ![](https://sSome readers

• How to create Instagram Stories Widget

  Let's experience our latest significant feature for your widget: INSTAGRAM STORIES WIDGET With this feature, you can create widgets of Instagram stories and showcase on your Shopify storefront. Let give a try to enhance the performance of your Instagram feed! Kindly ensure that you are on the Socialwidget Pricing Plan before applying the Instagram Stories Widget. How to create a new Instagram Stories Widget **Create MediSome readers

• Show your Instagram profile to get more followers and interaction

  Instead of displaying a headline as previously, you can now fully customize your Instagram profile on the website. Simply go to the widget's edit section, pick the title edit section, and then pick "Choose and use your account information" as below. ![](https://storage.crisp.chat/users/helpdesk/website/ab8a6f89Some readers

• Add CTA button (add to cart, direct to check out) to your Instagram feed to boost conversion rate

  By having of call to action button, the merchant can increase their chance of order converting with check out button and add to cart button The first thing that you have to do before you want to add this power feature to your Instagram feed is to tag the product in your image first. Please refer to the this document on how to add products to each image in your Instagram feed.Some readers

• How to translate languages for your widget

  _Understanding that language should not be a barrier in your worldwide connections, our Language Translation has been published to help you closer approach your customers, and raise your Instagram brand awareness. Let's see how we may surprise you! _ Add languages from Shopify to your Socialwidget Our app will utilize your Shopify's default language as the main language on the widget. Then, other published languages will be supplementary ones. To find out which languages are set up andFew readers

• How to manually add your widget code

  Manually adding your widget can help you to place the widget at your desired positions. Let us show you to handle it! Make copy the widget code from our app You will need to access our app and take the widget code before inserting on your theme. Tap on the widget At the Install widget code step, choose Manual install by widget code Make copy the code ![](https://storage.crispPopular

Show more articles

Shoppable feature

• What is Shoppable Features?

  Before, Socialwidget simply enables you to add your beautiful Instagram feed to any page in your store. This feature surely attracts visitors, but we understand that you want to convert them to actual buyers. Therefore, we are excited to bring you Shoppable Instagram Feed with two important functions: 1. Tag products/ variants TagSome readers

• Tag products/ variants to image/video/carousel

  Tag products/ variants in a photo 1. Tag a product in a photo Choose Gallery and Click Tag product Click Add product/ variant Choose Add Product and Click Save You can even find a product by name in the Search bar ![](https://storage.crisp.chat/users/helpdesk/website/ab8a6Some readers

• Tag product to your photo/carousel/video and highlight best-selling items to convert visitors to buyers

  Before, Socialwidget simply enables you to add your beautiful Instagram feed to any page in your store. This feature surely attracts visitors, but we understand that you want to convert them to actual buyers. Therefore, we are excited to bring you Shoppable Instagram Feed. It allows you to tag products and even variants to all type of media (your Instagram photo/video/carousel). Not stopping there, you can also add badge to highlight products that are best sellers/on sale to attract more atteVery popular

• How to create a Product Widget

  _Product Widget will support showing the widget in Product details pages. It will include all the Instagram images/ videos having your tagged products. _ Kindly ensure that you are on the Socialwidget Pricing Plan before applying the Product Widget. How to create Product Widget Tag products on images/ videos Choose Gallery tab Hover on the images you'd like to tag [Tag products](https://help.socialhead.io/eSome readers

Report's overview

• Overview of Socialwidget Report

  Let's have a quick overview at Socialwidget report to understand, monitor and optimize your widget performances! Socialwidget Report assists you to learn about the insights of all installed widgets, media items and CTA buttons. Viewing these analytical data by the following simple steps: Choose Report button Tap the drop-down menu and choose to view the insight for the last 7, 14, 30 days or any period of times (maximum 30 days). Account Overview This section illustratesSome readers

Pricing plans

• How to downgrade the current plan in Socialwidget

  To downgrade your current plan, you need to ensure the advance features are disabled or removed to suit the conditions of your preferred plan. Based on Socialwidget Pricing Plan, our app will automatically compare the feature data before and after downgrading and notify to the customers. Review your current features and settings Choose Pricing Plan tab Choose Downgrade to your preferred plan and review on the popuSome readers

FAQs

• Does Socialwdiget use Google Fonts?

  We noticed your concerns if Socialwidget uses Google Fonts or not. How Google works: Google Fonts is an open-source library that serves hundred of fonts and managed by Google. Whenever visitors enter the website that uses Google Fonts, based on their IP addresses, Google will automatically send its font file to them. This action can be seen as violating the GDPR Compliant. How Socialwidget works: We host the fonts on our server and do not follow the way Google works. You can completeFew readers

• Getting started with Socialwidget

  Social Account Manage Social Accounts Add new Instagram Personal/ Business Account to Socialwidget Get a new access token for InstagramSome readers

• The structure of Socialwidget (Media Source, Gallery and Widget)

  From March 2021 onwards, Socialwidget is completely refactored to bring you many highly requested features as well as the best using experience. Popular

• How to resolve when your most recent image is not updated to Socialwidget or the widget is not displayed on the website?

  Currently, there are many cases where your most recent image on Instagram is not updated, or even the widget suddenly disappears from the website. If you are facing this situation, please refer to this article, you can check it quickly by doing the following. Step 1: Access the account section, you will see a warning with a red exclamation mark as shown below, this step you just need to choose to reconnect ![](https://storage.crisp.chat/users/helpdesk/website/ab8a6f89b0a19000/screenshoFew readers

• How to troubleshoot the expired items in Media source

  You're experiencing issues with expired items in Media source while making efforts to re-sync but failed? Don't worry, kindly follow the below troubleshooting steps 🔨 Issue symptoms The images/ videos from Instagram feed is turned gray Expired items keep showing in spite of numerous clicks on Start Sync button ![](https://storage.crisp.chat/users/helpdesk/website/ab8a6f89b0a19000/screenshot165922Some readers