Question 1

Create and upload a product feed to Google Merchant Center

Accepted Answer

Create a feed

After setting up your product source, you are taken inside the app. Click Add Feed to start creating a product feed.

You are able to create your feed on multiple platforms such as Google Merchant Center and Facebook Catalog. Regarding Facebook, you can set up a feed in two ways - using Facebook Catalog or Facebook Business Extension (FBE).

Connect your Google Merchant Center account to our app

You need to connect your Google Merchant Center account to our app for the feed to be uploaded there.

Click on Connect with Google Merchant > Log into your Google Merchant Center account > Allow. Then, a window appears to let you set up the feed.

Choose the Google Merchant account you want to connect. If you have multiple accounts, choose one in the drop-down list.

|| Note: If you do not have a Google Merchant accoun

Question 2

How to use Field Mapping to optimize your feed

Accepted Answer

A. Field Mapping

Mapping field allows you to assign a value to a product field and apply this value to all of your products.

To get started, in Feed Center, click on the feed that you want to map value for products then you'll able to see list of feed field as below:

Input a value for a field

There are three ways to input a value for a field.

Choose a variant

For example, you want your products' titles to only have the product's name and do not include the variant's name. Simply click and choose the [P] Product Title in the drop-down.

The product now has the title of itself only, and do not include the variant's name

Combine multiple variants

For example, you want your products' titles to have both the product's name and include the variant's name. Simply click and choose the [P] Product Title in the drop-down, then type a hyphen, then choose the [P] Variant Title in the drop-down.

The product now has the title that includes both its name and the variant's name

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Question 3

How to set up and schedule sync your Product Source for the first time

Accepted Answer

After installing Socialshop here, you will be led to the Set up page. Let us guide you to set up a product source that suits your needs the best.

First step: Source filter

Platform account

In here, you can see which store are being connected to the app

Product source filter

You can choose to create your feed from All Products in your store, or from Specific Collections only

Exclude products

With this feature, you have the option to exclude specific products from syncing to the app. You can exclude products manually, or set up rules to exclude a wide range of products automatically.

Exclude specific products manually: Enable this function, then choose Select Products. You can search products by name and click Insert to have them excluded. The excluded products will be listed by their IDs.

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Question 4

Custom the position, heading title and style of your Instagram feed to match your store's theme

Accepted Answer

We are moving to Shopify's embedded app for your best experience. To manage the app, please go to your Shopify Admin → Apps → Search Instagram Feed, Story & TikTok → Tap Pin to your navigation to make it tick with this homepage, and you don't need to search every time accessing it. Kindly click HERE to refer more detailed instructions. After connecting your Instagram account, creating your Media Source and Gallery, you need to create a Widget to display the Instagram feed on your store.

In this article:

A. Create a Widget B. Widget Settings

Choose gallery
Customize widget
Install widget C. [Preview/Edit/Pause/Duplicate/Delete a widget](#1-edit-/-pause-/-duplicate-/-delete a widget)

Create a Widget

There are two ways to create a Widget.

1. Create a Widget from a Gallery

In Gallery tab, click on the icon (…) on the right-hand side > Click Create widget > You will be redirected to

Question 5

How to choose the correct catalog and data source for your Facebook product feed

Accepted Answer

If you already had Facebook feeds created by other applications, then it is important to choose the correct catalog and data source when you create a new one using our app. In this article, we will list the possible scenarios that can lead to data duplication or overlapping data. We will also guide you how to avoid these scenarios.

What is a catalog?

A catalog is a container that holds information about the items you want to advertise or sell across Facebook and Instagram. You can upload feeds to your catalog, then connect your catalog to different types of ads and sales channels to promote your products.

The platform to create and manage catalogs is Commerce Manager.

What is a data source?

After you upload a data feed to your catalog, you can access it in the Data Sources tab in Commerce Manager. Here, you can see an overview of your data feed, check its last upload status, view the items it contains, update it and edit its settings.

Choose a data source

When you create a feed using FBE (Facebook Business Extension) or Facebook Catalog, first, y

Question 6

How to resolve some issues on your feed ( Google & Facebook channel )

Accepted Answer

There are many causes of warnings or errors in your feed. We have compiled some common errors on Google Merchant Center and Facebook catalog. I hope the instructions in this article will help you

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