Question 1

Create and upload a product feed to Google Merchant Center

Accepted Answer

Create a feed

After setting up your product source, you are taken inside the app. Click Add Feed to start creating a product feed.

You are able to create your feed on multiple platforms such as Google Merchant Center and Facebook Catalog. Regarding Facebook, you can set up a feed in two ways - using Facebook Catalog or Facebook Business Extension (FBE).

Connect your Google Merchant Center account to our app

You need to connect your Google Merchant Center account to our app for the feed to be uploaded there.

Click on Connect with Google Merchant > Log into your Google Merchant Center account > Allow. Then, a window appears to let you set up the feed.

Choose the Google Merchant account you want to connect. If you have multiple accounts, choose one in the drop-down list.

|| Note: If you do not have a Google Merchant accou

Question 2

Custom the position, heading title and style of your Instagram feed to match your store's theme

Accepted Answer

After connecting your Instagram account, creating your Media Source and Gallery, you need to create a Widget to display the Instagram feed on your store.

In this article:

A. Create a Widget B. Widget Settings

Choose gallery
Customize widget
Install widget C. [Preview/Edit/Pause/Duplicate/Delete a widget](#1-edit-/-pause-/-duplicate-/-delete a widget)

Create a Widget

There are two ways to create a Widget.

1. Create a Widget from a Gallery

In Gallery tab, click on the icon (…) on the right-hand side > Click Create widget > You will be redirected to the Widget Settings page

2. Create a Widget from scratch

Click on the third icon on the Menu > Click on Add new

Widget Settings

You need to go through three steps to complete the setup, which are *Choosing gallery, Customizing widget and Installing widget

Question 3

How to use Field Mapping to optimize your feed

Accepted Answer

A. Field Mapping

Mapping field allows you to assign a value to a product field and apply this value to all of your products.

To get started, in Feed Center, click on the feed that you want to map value for products then you'll able to see list of feed field as below:

Input a value for a field

There are three ways to input a value for a field.

Choose a variant

For example, you want your products' titles to only have the product's name and do not include the variant's name. Simply click and choose the [P] Product Title in the drop-down.

The product now has the title of itself only, and do not include the variant's name

Combine multiple variants

For example, you want your products' titles to have both the product's name and include the variant's name. Simply click and choose the [P] Product Title in the drop-down, then type a hyphen, then choose the [P] Variant Title in the drop-down.

The product now has the title that includes both its name and the variant's name

![](https://storage.crisp.chat/us

Question 4

How to set up and schedule sync your Product Source for the first time

Accepted Answer

After installing Socialshop here, you will be led to the Set up page. Let us guide you to set up a product source that suits your needs the best.

First step: Source filter

Platform account

In here, you can see which store are being connected to the app

Product source filter

You can choose to create your feed from All Products in your store, or from Specific Collections only

Exclude products

With this feature, you have the option to exclude specific products from syncing to the app. You can exclude products manually, or set up rules to exclude a wide range of products automatically.

Exclude specific products manually: Enable this function, then choose Select Products. You can search products by name and click Insert to have them excluded. The excluded products will be listed by their IDs.

![](https://storage.crisp.chat/users/helpde

Question 5

How to fix common account errors in Google Merchant Center (website, shipping, account is not eligible for enhanced listing)

Accepted Answer

_Welcome to part 3! In this part, you can learn about common account errors (unclaimed website, missing shipping, account is not eligible for enhanced listing). _

Unclaimed website

This error happens because your website URL is not claimed and verified by Google yet. You can easily fix this error by adding a meta tag to your site's home page to verify your website URL.

| This code is only a marker, and does not give Google access to or permissions for your site. To stay verified, do not remove the HTML tag even after you have verified and claimed your website URL.

First, go to Tools & Settings. Then, choose Business information > Website > Enter your website URL.

Next, click I have access to my server and choose Add an HTML tag to my homepage. Click on Copy to clipboard icon next to the tag to copy it.

After getting the tag, you need to log into your store. Go to Online Store > Themes. Then, on the top right corner click Actions > Edit Code.

Find the file theme.liquid inside the layout folder. Paste the meta tag right underneath your opening tag, then Save.

![](https://storage.crisp.chat/users/helpdesk/website/ab8a6f89b0a19000/image_1n9rj9

Question 6

How to create a post

Accepted Answer

Once you are done planning your content, you can create them by following these steps:

A. CHOOSE YOUR PRODUCT

Go to Create Post

Tick the social media account(s) where you want to publish the post. A preview window for each account will appear.

Click Select Product > then search product to choose your desired product

|| Note: You can only choose one product per post. To choose many products at the same time, please refer to this article about Autopilot feature.

Once you choose product, our app will automatically include product name in the content. It is up to you to keep or remove this default content.

B. ADD YOUR CONTENT

Once you finish choosing product, the next step is to add content to your post. Since Hashtag and Icon are indispensable on social media sites, you can add them to your post to gain higher reach.

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