Question 1

Create and upload a product feed to Google Merchant Center

Accepted Answer

Create a feed

After setting up your product source, you are taken inside the app. Click Add Feed to start creating a product feed.

You are able to create your feed on multiple platforms such as Google Merchant Center and Facebook Catalog. Regarding Facebook, you can set up a feed in two ways - using Facebook Catalog or Facebook Business Extension (FBE).

Connect your Google Merchant Center account to our app

You need to connect your Google Merchant Center account to our app for the feed to be uploaded there.

Click on Connect with Google Merchant > Log into your Google Merchant Center account > Allow. Then, a window appears to let you set up the feed.

Choose the Google Merchant account you want to connect. If you have multiple accounts, choose one in the drop-down list.

|| Note: If you do not have a Google Merchant account, you will ne

Question 2

Using Mapping feature effectively to get product approved/activated on Google Merchant and Facebook Catalog

Accepted Answer

Here, in Socialshop, Mapping allows you to assign a value to a product field and apply this value to all of your products.

To get started, in Feed Center, click on the feed that you want to map value for products then you'll able to see list of feed field as below:

Input a value for a field

There are three ways to input a value for a field.

Choose a variant

For example, you want your products' titles to only have the product's name and do not include the variant's name. Simply click and choose the [P] Product Title in the drop-down.

The product now has the title of itself only, and do not include the variant's name

Combine multiple variants

For example, you want your products' titles to have both the product's name and do not include the variant's name. Simply click and choose the [P] Product Title in the drop-down, then type a hyphen, then choose the [P] Variant Title in the drop-down.

The product now has the title that includes both its name and the variant's name

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Question 3

How to create a Facebook Catalog and upload a Facebook Product Feed

Accepted Answer

Besides creating product feed on Google Merchant Center, you can also create one for Facebook Catalog.

Create a catalog for our app on Facebook Business

First, you need to have a Facebook Business account. After creating one, log in to your Facebook Business account and create a catalog. You should choose Upload Product Info as the upload method.

Next, choose your Facebook Business account as a Catalog Owner. Click Create (Please be noted that the SocialShop account is only for illustration purpose).

Connect your Facebook Business account to our app

To import your products and have them uploaded to Facebook Catalog, login to our app, press Add Feed and choose to Connect with Facebook Catalog.

The process is the same when you connect with Google Merchant. Choose your Facebook Business Account, choose the Catalog ID that belongs to that account, then input other fields such as Target Market, Language, and Feed Name. Click Next.

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Question 4

Display Instagram feed on your store and customize it to match your theme

Accepted Answer

After connecting your Instagram account, a widget will appear in Widget tab. Click on it to customize it to match your theme.

1. Feed Setting: Choose where to place the feed and its effects

Select the page where you want to place the feed, choose which gallery to display and choose the position (top or bottom at the page). You can place the feed at any page you want within the store.

Edit the text and image effect to your preference

For the image hover effect, you can choose between having no overlay and having overlay (Instagram icon)

2. Desktop and Mobile Setting: Edit the feed to fit your devices

Choose to display the feed as Grid or Slider. If you choose Grid, the number of rows and columns can be adjusted to fit your device's screen.

If you choose Slider, you can set the slide to Autoplay, as well as the amount of images to show on the slide and the duration per scroll

3. Theme Setting: Customize

Question 5

How to connect your Instagram account to our app

Accepted Answer

GET INSTAGRAM WIDGET & SLIDER FROM SHOPIFY APP STORE

Simply click here and you will be redirected to the app's installation page on Shopify App Store. Then, click on the Add app button.

1. Connect your Instagram account

Add your Instagram account to our app

2. Create your first widget

Select the page where you want to place the widget, choose which gallery to display and choose the position (top or bottom at the page). You can place the widget on any page within the store.

3. Activate your widget

Press Active Your Widget to have the widget displayed on your store right away. If you want to edit the widget to match your theme, press Go to Gallery to view your widget in-app.

In the app, your Instagram gallery will appear in the gallery list as below. You can add as many galleries from different Instagram accounts as you want.

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Question 6

How to create a post

Accepted Answer

Once you are done planning your content, you can create them by following these steps:

A. CHOOSE YOUR PRODUCT

Go to Create Post

Tick the social media account(s) where you want to publish the post. A preview window for each account will appear.

Click Select Product > then search product to choose your desired product

|| Note: You can only choose one product per post. To choose many products at the same time, please refer to this article about Autopilot feature.

Once you choose product, our app will automatically include product name in the content. It is up to you to keep or remove this default content.

B. ADD YOUR CONTENT

Once you finish choosing product, the next step is to add content to your post. Since Hashtag and Icon are indispensable on social media sites, you can add them to your post to gain higher reach.

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