Socialhead Help Center

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• Payment and Refund Policy

  1. Payment Since our apps are using Shopify Payment system, we have to follow all of their Policies, therefore please read more here for more details. In some cases when you have to uninstall and reinstall the app, just follow all the steps in How to install SocialPublish. Please be noted that [all your data will be deleted onceFew readers

• Socialhead support policy

  This Support Policy describes how we provide our support service to you during your subscription. If you have any questions or do not agree with any points, please do not hesitate to contact us via in-app live chat or email. This Support Policy can be changed through time, so you should check this page from time to time for any possible changes that have been made. Any major changes will be announced via our Newsletter sent to your emails. **_This Support PolicyFew readers

• GDPR compliance

  Your Socialhead account information is protected by a password for your privacy and security. We use industry-standard Secure Socket Layer (SSL) software to protect the security of your PII during transmission, which encrypts all of the information you input. Only employees or agents who need personal information to perform a specific job are granted access to it. All of our employees are kept up to date on our privacy and security practices. While Socialhead uses commercially reasonable means tFew readers

• How to create a staff account, and why does the Support Team need it?

  We do understand your concern about your confidential information, thus we always do our best to check your issue without a staff account at first.However, in some difficult situations when we need to investigate deeper, staff account is compulsory for us to understand your problem thoroughly and fix it. Moreover, we guarantee to protect your private information as in our Privacy Policy. How to send a staff account to us You should create a staff account to email support@socialhead.io for usFew readers

• How to get Socialhead apps

  GET SOCIALHEAD APPS FROM SHOPIFY APP STORE Simply click here and you will be redirected to Socialhead's app listing page on Shopify App Store. Then, choose the app you want to install and click on the Add app button. From then on, the in-app onboard instructions will guide you through the rest. Should you need further suppFew readers