Socialhead Help Center

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• Payment and Refund Policy

  1. Payment Since our apps are using Shopify Payment system, we have to follow all of their Policies, therefore please read more here for more details. In case you're having any issues with your charging/payment procedure, please contact Shopify support team as soon as possible. Also, kindly notify us by our live chat or email. For upgrVery popular

• Why does the Support team ask for Collaborator access?

  Why do we need a Collaborator account? In some special cases, we need to access your store to investigate your issue deeper. However, you prefer to only give access to some sections of your store, or you have reached your staff limit in Shopify. This is when a Collaborators account comes into place. What are the benefits of a Collaborator account? Collaborator permissions give the Support team access to only the sections of your store that you want us to see Collaborators doSome readers

• Socialhead support policy

  This Support Policy describes how we provide our support service to you during your subscription. If you have any questions or do not agree with any points, please do not hesitate to contact us via in-app live chat or email. This Support Policy can be changed through time, so you should check this page from time to time for any possible changes that have been made. Any major changes will be announced via our Newsletter sent to your emails. **_This Support PolicySome readers

• How to create a staff account, and why does the Support Team need it?

  We do understand your concern about your confidential information, thus we always do our best to check your issue without a staff account at first.However, in some difficult situations when we need to investigate deeper, staff account is compulsory for us to understand your problem thoroughly and fix it. Moreover, we guarantee to protect your private information as in our Privacy Policy. How to send a staff account to us You should create a staff account to email support@socialhead.io for usSome readers

• GDPR compliance

  Your Socialhead account information is protected by a password for your privacy and security. We use industry-standard Secure Socket Layer (SSL) software to protect the security of your PII during transmission, which encrypts all of the information you input. Only employees or agents who need personal information to perform a specific job are granted access to it. All of our employees are kept up to date on our privacy and security practices. While Socialhead uses commercially reasonable means tSome readers

• How to add another Shopify store to your account, or switch between stores

  For Socialshop Go to Source Management. Here, you can add other Shopify stores, as well as set up each store to import the exact products that you want. Click on Add New Source to add another Shopify store. To edit the settings of each store, simply click Edit. You will be directed to the **SourceSome readers

• How to get Socialhead apps

  GET SOCIALHEAD APPS FROM SHOPIFY APP STORE Simply click here and you will be redirected to Socialhead's app listing page on Shopify App Store. Then, choose the app you want to install and click on the Add app button. From then on, the in-app onboard instructions will guide you through the rest. Should you need further suppSome readers

• Manage multiple Shopify stores in one place with a Socialhead account

  Now, you can add and manage multiple Shopify stores in our app under one Socialhead account! This saves you time switching back and forth, moreover, you can set up each store to import the exact products that you want. Let's take a look at how this affects new users and existing users. For new users When you first install our app, there will be a prompt to Create a Free Account. You are able to sign up by using your Google, Facebook account, or your own email. ![](https://storage.cFew readers