We do understand your concern about your confidential information, thus we always do our best to check your issue without a staff account at first.
HOW TO SEND A STAFF ACCOUNT TO US
You should create a staff account to email email@example.com for us to log in and check your issue(s).
Make sure to give us Products, Apps and Themes access permission (For SocialWidget, Themes permission is needed)
HOW TO CREATE A STAFF ACCOUNT
You can read this official instruction from Shopify to create a staff account for us OR you can follow these steps:
1. Go to Shopify Dashboard > Settings > Account
2. Scroll down to Permissions > Add staff account
3. Enter a first name (Support), a last name (SocialHead) and an email address (firstname.lastname@example.org) for the new staff member > Enable Products, Apps and Themes permission > Send invite
Should you have any other concerns, feel free to contact our Support Team via live chat in-app, or reach out to us via email at email@example.com.