What does Socialreply do?

Socialreply is a powerful Facebook Messenger Marketing Tool for your Shopify store.

The Reply Box collects and displays all your conversations from multiple social accounts in one place, allowing you to engage and respond to your audience easily.

Moreover, you can also send customers your product information, create order, and confirm payment when chatting within the app.



How to install the app and add your Facebook account?

Simply click HERE and you will be redirected to the Socialreply installation page on Shopify App Store. Then, click on the Add app button.

After logging in the app with your store domain, go to Manage Accounts. Here, you can manage all social media accounts connected to the app. Click on Add Account to connect your social account and the associated pages.



When this pop-up shows, choose the Facebook icon and log in to the account that you want to connect to our app.





When you see this notification, choose the page(s) that you want to connect and click Connect Pages. You can choose more than 1 page as our app does not have any limitations regarding the number of pages connected.



Click Finish to complete the connection process



Your pages will be listed in the Social Account list as below



Afterward, all conversations of all connected pages will be synced to the Reply Box. You can click on each page to view the messages and comments.



Note: It is not possible to connect multiple Shopify stores to a single Socialreply account or switch the Shopify store after they are already connected. Every new Shopify store will require to connect a new Socialreply account.
Note: To remove an account, simply click Remove on the right-hand side. However, please note that all conversations associated with this page will be deleted from the app.



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