Why are my products shown as Pending?

When you create a product feed for the first time, your items and website will be subject to an initial review to ensure they meet Google's policies. This process can take up to 3 business days and during that time your products will show as "Pending".

If the review is successful, your products will be displayed as "Approved".

How does the review process go?

If your products or website are not in compliance with Google's policies, you will receive a warning email with more details about the issue and how to fix it and a timeframe in which to fix your issues (usually 7 days). 

During the warning period, your products will continue to appear in Shopping ads. The warning will also be displayed in-app under Errors from Merchant Center column.

How can I speed up the review process?

To help speed up the process, make sure that all data submitted complies with all current Google's rules and policies.

First, you should match your product's data with Google's product data specification. In the article, Google lists all the attributes along with their minimum requirements, best practices and examples.

Next, you should follow these tips to optimize your product data. Some notable tips are to highlight important product details, use high quality images, provide your most accurate product data and match it to your landing page.

Should you need our support, feel free to contact us via in-app live chat or email us at support@socialhead.io.
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