1. Payment

Since our apps are using Shopify Payment system, we have to follow all of their Policies, therefore please read more here for more details.

In some cases when you have to uninstall and reinstall the app, just follow all the steps in How to install SocialPublish. Please be noted that all your data will be deleted once you uninstall.

In case you're having any issues with your charging/payment procedure, please contact Shopify support team as soon as possible. Also, kindly notify us by our live chat or email.

For upgrading and downgrading concern(s) during the billing period, please refer to this link here.

2. Refund

Please keep in mind that you have agreed to our Terms of Service once you approved the Shopify charge. ALL charges made on Socialhead apps CANNOT be canceled.

If you're not happy with your purchase in the first 14 days, we will give you a 1-time refund (apply to Freemium apps only). After that, we will NOT issue any partial, or full refund under any circumstances, unless there were some errors from Shopify payment system.

We do NOT issue the refund for apps that offer a 14-day trial when you have finished the trial, unless there are some errors from Shopify payment system. 

For Freemium apps: Free version is available as a Trial option. You can keep using it forever without any extra cost. No charging is required. You can decide to upgrade to a Paid plan whenever you want. 

For apps that offer 14-day trial: Trial days are available for FREE for testing purposes before your actual subscription. You will have to approve charge BEFORE starting your trial, but no cost will be issued if you stop using the app before the trial period (14 days) ends.

We issue refunds if the following criteria apply:

You have to contact us via our live chat, or our email to describe your problem(s). The scope of works is based on the Support Policy (information above). All processes must follow the Support Policy in order to get the final confirmation from both sides.
During the progress of supporting, you have to understand all standards and the Abuse rules (see our Support Policy)
If our support team confirms that they are unable to fix the problem
All bugs need to be within the scope of works (please review the Support Policy)

**We do NOT** issue refunds if the issues are:

You changed your mind about the purchase, or you chose NOT to use the product anymore AFTER 14 days
You already exceeded 50% the quota of your current plan AFTER 14 days
You found that our products did not suit your needs (please note that our Free version is very explanatory of our available features in Paid versions)
Your descriptions were considered as “*out of scope**” (please review the Support Policy
You did NOT contact the Support Team for help
You were unable to show proof (screenshot or screen recording) of the broken features/bugs
You did not want to share your staff account or did not accept the collaborator invitation for us to check the issue
You repeatedly installed & uninstalled our products, and asked for a refund
You repeatedly send the same contents and negotiate for a refund (full refund or partial refund)
You showed an intention to threaten Socialhead
You showed an intention to threaten the Support Team
You claimed that you installed the wrong product and wanted to get a refund. You should check your billing carefully BEFORE making the payment.

 Updates to the refund policy:

This refund policy can be updated at any time, without prior notice, and is applicable immediately for all subscriptions and subscribers. It is considered an integral part of our Terms of Service, and its acceptance is mandatory for all users.
Socialhead reserves the right to refuse refunds if any efforts of refund policy abuse are detected.

If you have any further concerns, please feel free to contact us via live chat or email us at support@socialhead.io
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