Products have Pending status for too long



The products that are still pending do not get submitted to Facebook Catalog. Here are some possible reasons that cause the products to be pending for more than a day:

The password has been changed

You changed your Facebook password, therefore the access token is not valid anymore. You need to go to Feed Center, then look for the feed that has the error and click on Reconnect so our app can generate a new token.



The permission for our app has been removed on Facebook

In this case, you need to grant permissions for our application again. This can be solved similar to the case above. Simply click on Reconnect and choose the permissions that our app needs.

The data source has been deleted on Facebook Catalog



You might have removed the data source by accident, no worry, you can create a new one within the app. Similar to the above cases, the error message is also displayed in the Feed Center. You only need to click Create new data source for app to automatically create one and submit it to your Catalog.

If you encounter an error that is not stated in this article, feel free to contact us via in-app live chat or email at support@socialhead.io, we would love to help you out!